Privacy Policy

At PlayAlong, a brand of P&M Sports (“PlayAlong”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use www.playalong.in (“Website”) or the PlayAlong mobile application (“App”). By accessing or using our Website or App, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

Information We Collect

Depending on how you use PlayAlong, we may collect the following information:

• Personal Information: Full Name, Mobile Number, Email Address, Gender (optional), Date of Birth or Age (optional), Profile Photo (optional)
• Location Information: We may collect your location to find nearby sports venues, display relevant events and tournaments, and improve search accuracy. Location access can be disabled from your device settings at any time.
• Payment Information: For venue owners, organizers, and eligible users, we may collect Bank Account Holder Name, Account Number, IFSC Code, UPI ID. Important: We do not store your debit card, credit card, or net banking credentials. Payments are securely processed through trusted payment partners.
• Contacts (Optional): With your permission, PlayAlong may access your phone contacts to help you find friends already using PlayAlong and invite friends to join the platform. We never access your contacts without your permission.
• Device Information: We may automatically collect Device Model, Operating System, IP Address, Device Identifier, App Version, Browser Information, Crash Reports, Usage Analytics. This information helps improve app performance and security.

How We Use Your Information

We use your information to:

• create and manage your account
• authenticate users through OTP verification
• process bookings and payments
• connect users with sports venues
• organize tournaments and events
• provide customer support
• send booking confirmations
• send reminders and notifications
• improve platform performance
• detect fraud and unauthorized activity
• comply with legal obligations

Sharing of Information

We do not sell your personal information. Your information may be shared only with:

• sports venue partners
• tournament organizers
• payment gateway providers
• cloud hosting providers
• analytics providers
• customer support partners
• government or legal authorities when required by law
• companies involved in mergers, acquisitions, or business transfers

All third parties are required to protect your information appropriately.

Data Security

We implement reasonable technical and organizational security measures to protect your information against unauthorized access, loss, misuse, alteration, disclosure. While we strive to protect your data, no electronic transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, enforce our agreements. When information is no longer required, it is securely deleted or anonymized.

Cookies and Similar Technologies

Our Website may use cookies and similar technologies to remember your preferences, improve website performance, analyze traffic, enhance user experience. You may disable cookies through your browser settings; however, some features may not function properly.

Your Rights

Depending on applicable laws, you may have the right to:

• access your personal information
• correct inaccurate information
• update your profile
• delete your account
• withdraw your consent
• request information regarding how your data is processed

To exercise these rights, please contact us using the details provided below.

Third-Party Services

PlayAlong may use trusted third-party services, including but not limited to:

• Payment Gateway Providers
• Google Firebase
• Google Maps
• Analytics Services
• Cloud Hosting Providers
• SMS & WhatsApp Communication Providers

These providers process information in accordance with their own privacy policies.

International Data Transfers

Your information may be processed or stored on servers located outside your state or country where permitted by applicable law. By using PlayAlong, you consent to such transfers where necessary for providing our services.

Children’s Privacy

PlayAlong is intended for users who are legally permitted to use our services. If we become aware that personal information has been collected from a child without appropriate parental consent where required, we will take reasonable steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised Last Updated date. Continued use of PlayAlong after such changes constitutes acceptance of the updated Privacy Policy.

Grievance Officer

For any concerns regarding this Privacy Policy or the processing of your personal information, please contact:

Grievance Officer, R. Ranadive
Email: support@playalong.in

We will make reasonable efforts to respond within a reasonable timeframe.

Contact Us

If you have any questions, suggestions, or concerns regarding this Privacy Policy, please contact us:

PlayAlong — a brand of P&M Sports
Email: support@playalong.in

WhatsApp Communication

If you choose to opt in, PlayAlong may send you messages through WhatsApp for:

• OTP verification
• booking confirmations
• booking reminders
• match invitations
• tournament updates
• promotional offers (only where permitted and if you have opted in)

You can opt out of promotional WhatsApp communications at any time. Transactional messages related to your bookings or account may still be sent where necessary.